JUNIOR TECHNICAL SUPPORT ANALYST

Description

Job Summary: As a Junior Technical Support Analyst, you will be responsible for supporting users, resolving incidents, logging tickets, and providing technical assistance to ensure operational continuity. Key Highlights: 1. Provide user support and technical assistance 2. Contribute to continuous improvement and efficiency in support services 3. Be part of a team committed to excellence and collaboration We Are Life in Motion. More than just vehicles travel our roads — here, we connect people and energize cargo transportation across some of the country’s most important economic corridors. **Responsibilities and Duties** As a **Junior Technical Support Analyst**, you will be responsible for: * Supporting group users by logging, tracking, and resolving incident tickets, queries, and requests; * Resolving issues at the first level of support or correctly escalating them to Level 2 (specialists); * Executing support scripts to ensure standardized, high-quality service delivery; * Assisting in defining and maintaining support standards and solutions in IT environments; * Providing technical support to users to ensure operational continuity; * Installing, configuring, and updating approved operating systems and software; * Updating and maintaining the knowledge base to drive continuous improvement and increased support efficiency; * Supporting technical teams in identifying and resolving recurring issues. **Requirements and Qualifications** **It is important that you have:** * Currently pursuing a bachelor’s degree in Information Technology, Information Systems, Systems Analysis and Development, Computer Science, or related fields; * Proficiency with Microsoft Office Suite; * Basic knowledge of operating systems (Windows) and user support; * Ability to work effectively in teams and deliver user-facing support. **Additional Information** **What We Offer:** Profit Participation Program (PPR); Medical Assistance; Dental Plan; Telemedicine; “Cuidando de Perto” Program (Close Care Program); Emotional Health Program; Well-Being Platform; Arteris Baby Program; Diversity & Inclusion Program: Legal name update in official documents for transgender and non-binary individuals; Meal or Food Allowance; Pharmacy Allowance; Transportation Allowance; ArterisPrev (Supplementary Pension); Payroll-Deductible Loan; Childcare Assistance (for women with children up to age 6, or men with full legal custody per judicial decision); Life Insurance; Birthday Day Off; 6-month maternity leave and 20-day paternity leave; Flexible Working Hours (administrative roles only); UAD — Arteris University of Development. We Connect Paths. We Move Stories. And it all begins with people. We operate in the states of **São Paulo, Rio de Janeiro, Santa Catarina, and Paraná**, managing strategic highways critical to national development — with a focus on safety, service quality, and infrastructure excellence. But we know our greatest strength lies in our people. Therefore, **we seek professionals eager to grow**, **contribute diverse perspectives**, and **help build solutions impacting millions of lives daily**. Here, **we value diversity and inclusion**, fostering an environment where **all individuals** — regardless of age, ethnic-racial identity, gender identity, sexual orientation, or disability — **are treated equitably throughout our selection processes**. Our Diversity & Inclusion program focuses on five pillars: race, gender, generation, persons with disabilities, and LGBTI+. Continuous learning, results-driven efficiency, collaborative attitude, trust-based relationships, integrity, and appreciation for life are **our core values**, lived and applied daily by all teams. If you want to join a team committed to excellence, collaboration, and continuous development, explore our opportunities and build this journey with us. \#VemPraArteris