Description
Job Summary:
The professional will provide user support and technical assistance, including ticket handling, on-site visits, Microsoft tools, equipment configuration, network setup, and optimization.
Key Highlights:
1. Comprehensive technical support to users
2. Desktop/laptop configuration and optimization
3. On-site and ticketing-tool-based support
User support;
Support via ticketing system/phone;
Ticket prioritization;
Follow-up with users;
On-site user support;
Support for Microsoft or similar tools;
Formatting and configuration of desktops/laptops (for new users);
Printer configuration;
Print driver support;
Software updates;
Antivirus updates;
Backup support;
Email configuration;
Data network support;
Machine cleaning and optimization for improved performance.
Requirements:
- Reside near the center of Rio de Janeiro.
- Minimum 5 years of experience in technical support.
- Knowledge of systems.
- Must hold MEI registration.
Job Type: Full-time, Temporary
Contract Duration: 1 month
Compensation: R$2.999,00 - R$3.000,00 per month
Work Location: On-site