**Description:** **Position Requirements:** **Bachelor's degree completed:** Information Technology, Computer Science, Networking or related fields; Knowledge of IT processes; Office Suite; Networking; Linux and Windows Operating Systems; Previous experience in the role. **Your responsibilities will include:** Perform IT support activities related to the implementation and configuration of hardware such as scanners, printers, and laptops. Provide support to users within the assigned unit and assist, when necessary, in other company units; Monitor and manage technological assets, conducting inventory and RMA processes with suppliers; Ensure compliance with SLAs contracted with suppliers, as defined in the service policy for support and availability across departments; Operate ticketing and system monitoring tools. 2510270202221771853