**Technical Support Specialist – Affirmative Action Position for Persons with Disabilities** ============================================================================ TOTVS | Rio de Janeiro – RJ | Hybrid Job Description Provide technical assistance and resolve software-related issues. Responsibilities and Duties * Assist users by responding to inquiries and helping resolve issues; * Diagnose and resolve software problems; * Maintain detailed records of incidents and resolutions; * Respond to phone calls and chat requests. Requirements and Qualifications * Experience in customer service and ability to interact effectively with diverse user profiles; * Knowledge of Oracle/SQL databases; * Analytical skills and agility to efficiently diagnose and resolve problems; * Ability to work under pressure and stay organized while managing multiple tasks; * Currently pursuing a bachelor’s degree; * Availability to work overnight shifts on a rotating schedule. Salary Range To be determined Employment Type CLT (Consolidated Labor Laws) Benefits * TOTVS Network University: a corporate university offering free content and certifications for all employees; * +Healthy Program: supports each TOTVER through advisory services and initiatives focused on physical, mental, and financial well-being; * +Advantages Program: Latin America’s largest discount network, exclusively available to our employees; * +Care Program: personal support program for employees and their families, offering guidance across various specialties including psychology, social work, and pet consulting; * Einstein Conecta: free online medical consultations with physicians from the Albert Einstein Israelite Hospital; * Health and dental insurance; * Meal and/or food allowance; * Transportation allowance and shuttle services at selected metro stations; * Extended maternity and paternity leave; * Nursing room; * Bicycle parking; * Changing room; * Life insurance; * Childcare assistance; * Private pension plan; * Office environment designed to foster creativity and productivity, featuring snack areas, game rooms, billiard tables, and relaxation lounges; * Gympass. About the Company If you’re a kind, eager-to-learn, and results-driven person, you’re in the right place! As Brazil’s largest technology company, we aim to build an increasingly robust ecosystem powered by people who love innovation and believe collaboration makes a real difference! Here, you’ll find a dynamic environment that celebrates diversity, promotes inclusion, and relentlessly pursues excellence. We believe in technology’s transformative power and in your ability to contribute toward building a more diverse and inclusive society. That’s why we are committed to our diversity and inclusion policy and programs, ensuring an ecosystem that is increasingly representative, respectful, and welcoming. #DareAndTransform #BeTOTVS