Manager – Services Development -1

Description

Summary: This role is central to building and scaling Wadhwani Accelerate's \ Highlights: 1. Opportunity to build a first-of-its-kind productized SME growth services model 2. High ownership role with strong learning and leadership visibility 3. Direct influence on how thousands of SMEs access high-quality growth support **Manager – Services Development (Assisted Growth Programs)** **Location:** Brazil **Reporting to:** Head – Assisted Growth Programs \& Product **About Wadhwani Accelerate** Wadhwani Accelerate works with growth\-oriented SMEs to help them scale revenues, enter new markets, expand in domestic and export markets and overcome execution bottlenecks that hyper growth companies typically face. Our model focuses on **productizing growth consulting** by standardizing recurring growth challenges into structured, outcome\-oriented service offerings delivered by curated experts. **Role Overview** The **Manager – Services Development** will play a critical role in building and scaling the “services layer” of Wadhwani Accelerate’s Assisted Growth Programs. The role sits at the intersection of **product design, expert network development, and service delivery enablement**. The individual will help convert growth challenges faced by SMEs into clearly defined, repeatable service offerings and build a high\-quality panel of domain experts who can deliver these services across regions. This is a builder role suited for someone who enjoys **creating structure out of complexity**, working closely with experts, and scaling professional services in a semi\-productized model. **Key Responsibilities** **1\. Services \& Product Development** * Work with the Program Head – Accelerate to translate **growth archetypes** (e.g., export expansion, domestic scaling, channel growth, customer segmentation) into structured service offerings. * Help define service “modules” across key execution hurdles such as: * + Working capital \& finance + Sales process \& capability + Market entry \& channel strategy + Product readiness \& positioning + Regulatory \& compliance * Support the creation of a **service matrix** (growth archetype × execution hurdle) and clearly articulate scope, outcomes, effort, and delivery format for each service. * Assist in defining differentiated service bundles for **Accelerate Select, Accelerate Core** cohorts based on advisory hours, delivery format, and expert seniority. **2\. Expert Network Building \& Management** * Identify, onboard, and manage a curated panel of **regional and national experts** across domains such as exports, sales growth, compliance, finance, and product strategy. * Build strong working relationships with experts across Gujarat, Maharashtra, Tamil Nadu, Karnataka, and Uttar Pradesh. * Define engagement models for experts (retainer, per\-assignment, cohort\-based delivery, workshops, 1:1 advisory). * Ensure experts are aligned to Wadhwani Accelerate’s service standards, outcomes, and delivery formats. **3\. Service Enablement \& Quality Assurance** * Work with program and operations teams to ensure smooth deployment of services to ventures. * Help standardize service delivery through playbooks, templates, diagnostic frameworks, and checklists. * Monitor service quality, expert effectiveness, and venture feedback to continuously improve offerings. * Support pilots of new services and refine them before scaling. **4\. Cross\-Functional Collaboration** * Collaborate closely with Program, Partnerships, Impact, and Operations teams to align services with cohort needs and outcomes. * Provide inputs into pricing logic, effort estimation, and scalability considerations for services. * Support internal documentation and knowledge management for service offerings. **Candidate Profile** **Education \& Experience** * MBA from a reputed institute. * 5–7 years of work experience in consulting, SME advisory, professional services, program management, or ecosystem\-focused roles. **Skills \& Capabilities** * Strong ability to **structure ambiguous problems** into clear service offerings. * Experience working with or managing **external experts, consultants, or partners**. * Understanding of SME growth challenges in areas such as sales, exports, finance, or compliance. * Strong stakeholder management and communication skills. * High execution orientation with attention to detail and follow\-through. **Mindset Fit** * Comfortable operating in a **build\-from\-scratch, evolving environment**. * Interested in scaling impact through systems and platforms, not just bespoke consulting. * Entrepreneurial, collaborative, and outcomes\-driven. **Why This Role is Unique** * Opportunity to **build a first\-of\-its\-kind productized SME growth services model** in India. * Exposure to diverse sectors, geographies, and growth challenges. * Direct influence on how thousands of SMEs access high\-quality growth support at scale. * High ownership role with strong learning and leadership visibility. MBA