External IT Technician

Description

Job Summary: External IT Technician responsible for field maintenance, support, and installations, requiring autonomy, strong communication skills, and the ability to guide users. Key Highlights: 1. Customer service for field maintenance, support, and installations 2. Role requires autonomy and strong communication skills 3. Technical support with accessible explanations and empathy **About the role:** We are seeking an External IT Technician with practical experience and strong interpersonal skills to serve customers by performing field maintenance, support, and installations. The role demands autonomy, effective communication, and the ability to guide users in a simple and clear manner. **Responsibilities:** * Corrective and preventive maintenance of computers (desktops and laptops); * Basic network diagnostics and troubleshooting; * Installation and configuration of software and hardware; * User support, providing technical assistance with accessible explanations; * Documentation of service calls and customer visits as required. **Requirements:** * Minimum 2 years of proven experience in technical support/IT; * Driver's license category B (mandatory); * Knowledge of computer maintenance; * Basic understanding of networks (basic diagnostics); * Strong communication skills, interpersonal ease, and professional demeanor; * Availability for on-site work. **Salary:** R$ 2.300,00 (after probation: R$ 2.500,00) **Benefits:** * Meal allowance: R$ 200.00 * Transportation allowance * Dental plan **Desired profile:** We seek a professional who: * Demonstrates patience and empathy when assisting users; * Can clearly explain problems and solutions; * Is organized, communicative, and responsible. Employment type: Full-time, CLT permanent contract Compensation: R$2.300,00 – R$2.500,00 per month Benefits: * Dental care assistance * Meal allowance * Transportation allowance