IT Analyst - Technical Support

Description

Job Summary: We are seeking a dynamic IT Analyst to provide user support in a call center environment, ensuring operational continuity and efficiency. Key Highlights: 1. In-person support and technical assistance for hardware and software. 2. Support for operating systems, applications, and basic networks. 3. Opportunity for career growth within a multinational company. **Konecta | Transform your talent into a real opportunity!** We are looking for an IT Analyst with a dynamic, hands-on profile to provide user support in a call center environment, ensuring operational continuity and efficiency. Key Responsibilities: Provide in-person user support, delivering technical assistance for hardware and software Diagnose and resolve issues with equipment (desktops, notebooks, peripherals) Install, configure, and support operating systems (Windows) and corporate applications Assist with configuration of basic networks, printers, and connectivity Use ticketing and tracking tools to ensure SLA compliance Support telephony systems and call center-specific service platforms Identify improvement opportunities and proactively prevent incidents Here, you won’t be just another employee—you’ll be an essential part of the customer experience. **Why choose Konecta?** Because here you’ll find **opportunity, stability, and growth**—all in one place. **We Offer:** Salary Transportation Allowance Meal Voucher Health and Dental Plans ❤️‍ Life Insurance Childcare Assistance (up to 24 months) ‍ ️Totalpass | Gym, Nutritionist, and Therapies Bullla Card | Credit card SESC Membership Discounts at universities and educational institutions **Job details to help you organize!** * **Shift Schedule:** 12x36 * **Workload:** 12 hours per day * **Working Hours:** 6:00 PM to 6:00 AM. * **Work Location:** Limeira City Center. **What We’re Looking For in You:** * Communicative, with ease in interacting with diverse user profiles * Knowledge of hardware maintenance and software support * Organized and disciplined in ticket and process management * Resilient, with composure to work in a dynamic, high-demand environment **Your next step starts here!** If you want to grow in a **multinational company**, with purpose, strong values, and genuine space for advancement, this is your chance. Join a team that believes in the power of people and transforms talent into opportunity. **Apply Now** We’re eager to learn your story and see all you can achieve with us. **\#FeelThePulse** **Our Commitment to Diversity.** Konecta believes in inclusion, respect, and equity. All positions are open to everyone, regardless of gender, race, sexual orientation, disability, or religion. Your competencies truly matter! Minimum Education: Bachelor’s Degree * University and Educational Institution Discounts * Life Insurance * Childcare Assistance * Growth Opportunities * Medical Assistance * Dental Assistance * Transportation Allowance * SESC Agreement * TotalPass * Meal Voucher