Senior Support Analyst

Description

Job Summary: Technical support professional (Level 1 and Level 2) for incidents and problems related to Windows, Linux, and macOS workstations, software, and networks. Key Highlights: 1. Level 1 and Level 2 technical support 2. Focus on Windows, Linux, and macOS workstations 3. Experience with Active Directory and antivirus solutions Provide Level 1 and Level 2 technical support to end users, delivering solutions for incidents and problems involving Windows, Linux, and macOS workstations and peripherals, including Office suite and other software; · Intermediate or technical English; · Advanced troubleshooting skills for operating systems, software, and computer devices running Windows 10 or later; · Basic or intermediate troubleshooting skills for operating systems, software, and computer devices running Linux and macOS; · Experience installing, using, and resolving issues with the Office suite across multiple versions, including MS365; · Experience working with Microsoft networks using Active Directory; · Knowledge of antivirus solution installation and support; · Fundamental concepts of computer networking, including TCP/IP, DNS, DHCP, and VPN; · Familiarity with IT Service Management (ITSM) methodology; · Basic knowledge of firewalls and corporate Windows networks with Active Directory; · Fundamentals of information security. Employment Type: Full-time CLT Salary: R$2\.500,00 \- R$2\.800,00 per month Benefits: * Medical insurance * Dental insurance * Company-provided mobile phone * Life insurance * Meal allowance * Transportation allowance Selection Question(s): * What is your expected salary? Experience: * Senior Support Analyst (Preferred) License/Certification: * Which certifications do you hold? (Preferred) Work Location: On-site