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Job Summary: We are seeking an IT Support Associate to join our technology team, drive global operations, and innovate technical solutions—with a focus on career development and operational impact. Key Highlights: 1. Take ownership in managing state-of-the-art IT equipment. 2. Lead technical solutions and make a difference in operational infrastructure. 3. Grow through continuous learning in innovative technologies. **DESCRIPTION** --------------- About Operations Technology Solutions (OTS) As an IT Support Associate, you will apply your skills to support our Operations team by resolving issues across multiple IT architectures. We are consistently committed to improvement; you will be encouraged to pursue career-development opportunities to advance within Amazon. We seek self-motivated individuals ready to take on challenges and inspire teams to develop solutions for the obstacles we face. This is an on-site position located in São João do Meriti \- RJ. Key job responsibilities Join our technology team and: * Take ownership in managing state-of-the-art IT equipment across our facilities * Lead technical solutions and make a difference in our operational infrastructure * Develop your mentoring skills by sharing knowledge and empowering new talent * Grow with us through continuous learning in innovative technologies * Connect\-with diverse teams, delivering both on-site and remote support across multiple locations * Enjoy a dynamic schedule with flexible shift options tailored to your preferences Here, you’ll directly impact our operations while building your technical and leadership capabilities! About the team Operations Technology Solutions (OTS): We are the force powering one of the world’s most impressive operations! Every day, our technology enables the delivery of thousands of smiles in the form of packages—reaching people across hundreds of countries. As part of OTS, you’ll be essential to a mechanism that: * Maintains the accelerated pace of Amazon’s global operations * Ensures exceptional accuracy in every process * Sets new standards of excellence in service delivery Here, your IT expertise won’t just be another skill—it will be a fundamental part of a non-stop logistics revolution! 24 hours a day, 7 days a week, our team keeps Amazon’s operations running without interruption. Join us and be part of this global story of innovation and success!**BASIC QUALIFICATIONS** ------------------------ * Practical experience installing and maintaining computers. * Experience supporting Windows and Linux operating systems. * Knowledge of computer networking (OSI model, TCP/IP). * Experience with Microsoft Office, monitoring tools, and ticketing systems. * Proficiency in reading and writing English. **PREFERRED QUALIFICATIONS** ---------------------------- * Certifications such as CompTIA A\+, CompTIA Network\+, Cisco/CCNA, Linux (Red Hat), Microsoft hardware (installation), AWS, or other relevant industry certifications. * Experience in a dynamic environment with a high level of customer service orientation. * Advanced English proficiency. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how\-we\-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
