B2C CUSTOMER SERVICE TECHNICIAN

Description

Job Summary: The professional will be responsible for installing and repairing fiber-optic networks (FTTH and FTTA) for residential customers, as well as resolving connectivity issues and managing equipment. Key Highlights: 1. Expertise in FTTH and FTTA network technologies 2. Focus on digital inclusion and technological transformation 3. Collaborative and responsible work environment We are Alloha Fibra, the largest independent fiber-optic group in Brazil. A connected and united team, passionate about technology and transformation, bringing high-speed internet to every corner of the country. We believe in the power of digital inclusion and a better future. That’s why we seek talents like you—people who dream big and want to make a difference! **Responsibilities and Duties** To build this team with us, the candidate will face the following challenges: * Performing installation and repair services for FTTH and FTTA network technologies for residential customers; * Repairing/correcting service failures, including slow speeds, Wi-Fi issues, no connectivity, intermittent connections, etc.; * Removing cables from canceled customers to free up capacity for new customers; * Verifying service feasibility when the commercial team has doubts about network availability in a given area; * Relocating equipment within the same residence (room-to-room moves); * Relocating equipment to a new address upon customer request; * Performing upgrades—replacing or adding equipment when the customer changes plans; * Participating in training sessions and meetings when invited; * Performing other duties consistent with the role. **Requirements and Qualifications** Professional Profile We Seek: * Completed high school education; * Valid Brazilian driver’s license, Category B (permanent); * NR-10 (electrical safety) and NR-35 (work at heights) certifications preferred; * Intermediate Microsoft Office proficiency; * Flexibility regarding working hours and willingness to travel; * Prior experience in telecommunications companies is desirable. **Additional Benefits** * Medical insurance * Dental insurance * Meal allowance * Life insurance * Transportation allowance * Giga Inclusão — PCD-dependent assistance * Total Pass * Birthday day off * Extended maternity leave (180 days) and paternity leave (20 days) * Psicologia Viva (available to Amil health plan members) * E-learning platform on the intranet * Tour House: 5%–12% discounts on airline tickets, hotel bookings, and car rentals * Movida: 10% discount applied to daily rental rates * Samsung Partnership Portal With the purpose of **connecting people, ideas, and businesses while promoting digital and social inclusion across Brazil**, Alloha Fibra is today the largest independent fiber-optic group in the country. This achievement is possible thanks to our team of 5,000 professionals committed to **quality and excellence** in everything we do—always focused on delivering the best products, services, and customer support. **We value diversity**, reflected in our employees and customers across all regional and social dimensions—since we operate in 864 cities across 22 Brazilian states, with a fiber-optic network exceeding 140,000 kilometers and 1.6 million subscribers. Here, you’ll find one unified team, operating **interconnectedly**, committed to **always doing the right thing**. Honesty, integrity, transparency, and ethics define our culture—the Alloha Way—which transforms our environment into a collaborative, responsible space for people and business sustainability. For more information, visit https://alloha.com/