B2C CUSTOMER SERVICE TECHNICIAN

Description

Job Summary: Professional to perform FTTH and FTTA network installation and repair, serving residential customers and ensuring internet service quality. Key Highlights: 1. Join a team passionate about technology and transformation 2. Participate in high-speed digital inclusion across Brazil 3. Make a difference at a company that values plurality We are Alloha Fibra, the largest independent optical fiber group in Brazil. A connected and united team, passionate about technology and transformation, delivering high-speed internet to every corner of the country. We believe in the power of digital inclusion and a better future. That’s why we seek talents like you—people who dream big and want to make a difference! **Responsibilities and Duties** To build this team with us, the candidate will face the following challenges: * Performing installation and repair services for FTTH and FTTA network technologies for residential customers; * Repairing/correcting service failures, including slow speeds, Wi-Fi issues, no connectivity, intermittent connections, etc.; * Removing cables from canceled customers to free up capacity for new customers; * Verifying service feasibility when the commercial team has doubts regarding network availability; * Relocating equipment within the same residence (room-to-room relocation); * Relocating equipment to a new address upon customer request; * Performing upgrades—replacing or adding equipment when customers change their plans; * Participating in training sessions and meetings when invited; * Performing other duties consistent with the role. **Requirements and Qualifications** Professional Profile We Seek: * Completed high school education; * Valid Category B driver’s license; * NR 10 (electrical safety) and NR 35 (work at heights) certifications preferred; * Intermediate Microsoft Office proficiency; * Flexibility regarding working hours and travel; * Prior experience in telecommunications companies is preferred. **Additional Information** * Medical assistance * Dental assistance * Meal allowance * Life insurance * Transportation allowance * Giga Inclusão — PCD dependent support * Total Pass * Birthday day off * Extended maternity leave (180 days) and paternity leave (20 days) * Psicologia Viva (available for those enrolled in Amil health plan) * E-learning platform on the intranet * Tour House: 5%–12% discounts on airline tickets, hotel reservations, and car rentals * Movida: 10% discount applied to daily rental rates * Samsung Partnership Portal With the purpose of **connecting people, ideas, and businesses while promoting digital and social inclusion in Brazil**, Alloha Fibra is today the largest independent optical fiber group in the country. This is possible thanks to our team of 5,000 professionals committed to **quality and excellence** in everything they do—always focused on delivering the best products, services, and customer support. **We value plurality**, reflected in the regional and social diversity of our employees and customers—as we operate in 864 cities across 22 Brazilian states, supported by over 140,000 kilometers of optical fiber and serving 1.6 million subscribers. Here, you’ll find one unified team operating **interconnectedly**, focused on **always doing the right thing**. Honesty, integrity, transparency, and ethics define our culture—the Alloha Way—which transforms our environment into a collaborative and responsible space for people and business sustainability. For more information, visit https://alloha.com/