Administrative Analyst

Description

Job Summary: Professional to manage the full contract lifecycle, support document standardization, perform ERP system registrations, and handle customer service. Key Highlights: 1. Full-cycle contract management and document standardization 2. Customer service with an analytical approach and issue resolution 3. Process improvement identification and support in decision-making **Responsibilities and Duties:** * Manage the full contract lifecycle, including reviews, amendments, termination agreements, and expiration controls; * Support document standardization and internal workflow organization; * Perform and validate customer registrations in ERP systems, ensuring data integrity; * Review and validate contractual documents, signatures, and process compliance; * Provide customer service (phone, e\-mail, and WhatsApp) with an analytical approach and issue resolution; * Identify improvements in administrative processes and propose solutions for efficiency gains; * Monitor departmental KPIs and support decision-making; * Ensure timely delivery and quality of outputs. **Requirements and Qualifications:** * Completed high school education; technical administration qualification or enrollment in a higher education administration program is desirable; * Solid experience in administrative roles, particularly in contract management; * Intermediate Excel knowledge (filters, pivot tables, basic formulas); * Experience with ERP systems and handling high-volume workloads; * Organization, proactivity, and attention to detail; * Oral and written communication skills. **Additional Information:** * Work Model: On-site * Employment Type: CLT * Working Hours: 8:00 AM to 5:00 PM * Excel proficiency test will be administered Job Type: Full-time, Permanent/CLT Benefits: * Medical assistance * Dental assistance * Fuel allowance * Childcare allowance * Free parking * Life insurance * Transportation voucher Work Location: On-site