Description
Job Summary:
The Customer Support Assistant provides support via WhatsApp and email, manages tickets, ensures system functionality, and collaborates with development teams.
Key Highlights:
1. Customer support via WhatsApp and email
2. Ticket resolution and tracking within SLA
3. Collaboration with development teams
**CUSTOMER SUPPORT ASSISTANT POSITION**
**Location:** Caiçaras, Belo Horizonte – MG
**Responsibilities:**
* Provide customer support via WhatsApp and email;
* Resolve and track tickets within SLA using Freshdesk;
* Create and validate on-site technical service orders;
* Record service delivery;
* Log and track support requests;
* Monitor and diagnose issues;
* Ensure optimal system functionality;
* Conduct training and documentation;
* Maintain an up-to-date knowledge base;
* Provide internal support;
* Collaborate with development teams.
**Requirements:**
* Completed high school education.
* Relevant work experience.
**Working Hours:** Monday to Friday, 8:00 AM to 6:00 PM.
**Salary:** To be negotiated.
**Benefits:** Meal allowance (R$ 40.00), transportation allowance or fuel assistance, health insurance (Amil), dental care, Gympass.
Minimum Education Level: High School (Secondary Education)
* Meal allowance
* Transportation allowance
* Fuel assistance
* Health insurance
* Dental care
* Gympass