IT SERVICES TECHNICIAN II

Description

Job Summary: The Energisa Group seeks a technical IT professional to handle incident tickets, oversee asset replacements, monitor equipment, and manage backup routines. Key Highlights: 1. Handle IT incident tickets and service requests 2. Monitor incoming and outgoing inventory of IT equipment 3. Develop strategies for large-scale hardware and software updates We are the Energisa Group! With over one hundred years of history, **Energisa** is the largest private group in the Brazilian electricity sector with 100% national ownership. Our diversified portfolio includes **distribution companies**, **transmission concessions**, large-scale renewable **generation**, an innovative energy solutions brand – (re)energisa – featuring distributed generation from **renewable sources**, energy **trading** in the free market, **value-added services**, as well as a **shared services center**, a **contact center** company, and the **fintech** Voltz—the first in our sector to launch digital accounts. Through our more than 17,000 employees, we transform energy into comfort and development for over 20 million people. We believe diversity and inclusivity drive innovation and outstanding results. Everyone is warmly welcomed here! **Want to be part of this story?** Check whether this opportunity matches your profile and join us on this selection journey! **Responsibilities and Duties** * Handle medium-complexity incident tickets and service requests originating from the service center; * Oversee network data asset replacements; * Ensure full operation of technical rooms; * Monitor incoming and outgoing inventory of IT equipment; * Conduct equipment replacements; * Direct equipment for disposal in accordance with established procedures; * Execute media replacements for routine data backups; * Verify functional and economically viable technological resources; * Develop strategies for large-scale hardware and software updates; * Verify data to consolidate presentation structures and defenses. **Requirements and Qualifications** **What you must provide:** * Completed technical-level education in IT; * Driver’s license class “B”; * Willingness to travel. **What will be considered as a plus:** * Preferred: 1.5 years of experience in the field; * Proficiency with Microsoft tools. **Additional Information** Our **PEOPLE** are our greatest ENERGY. With your well-being in mind, we offer a wide range of benefits. Take a look at what’s available to you: * Meal allowance or food voucher for grocery shopping or dining at your favorite restaurant; * Health and dental plans for you and your family; * Private pension plan for financial security and investment; * Childcare assistance to support you during your children’s early years; * Life insurance to provide greater peace of mind for you and your loved ones; * Profit-sharing program as an incentive for your work and results; * Quality-of-life programs ensuring employee well-being and promoting health; * Scholarship programs supporting professional development; * Gympass granting access to over 18,000 gyms across Brazil. If you meet the job prerequisites, submit your application and keep an eye out for these tips: * *During the selection process, communication will occur via email or phone. Please ensure your contact details are up to date and regularly check your inbox—including the spam folder. Also stay alert for calls from our corporate phones, which may display various area codes.* * *If you receive negative feedback, don’t get discouraged—keep an eye out for other opportunities.* Did you know that **we are one of the largest groups in the Brazilian electricity sector?** With 120 years of history, we are an **ecosystem** of products and services focused on leading the energy transition—connecting people and businesses to the best energy solutions and building a more sustainable world. We operate in 977 municipalities across all regions of Brazil, delivering energy to over 20 million people. Our most visible work is electricity distribution—but we offer much more. Beyond our 9 electricity distribution companies and 13 transmission concessions, we operate a centralized photovoltaic generation plant and one of the country’s largest distributed photovoltaic generation parks under our innovative brand (re)energisa. We also operate in the Free Energy Market, offering value-added solutions to our customers. Additionally, we have diversified our portfolio through natural gas distribution and trading, following the acquisition of ES Gás, and since November 2024, through participation in the assets of Cegás, Copergás, Algás, and Potigás. We are also investing in the generation, distribution, and trading of bio-solutions—including biogas, biomethane, and biofertilizers—through Agric. Our **mission** is to transform energy into comfort, development, and new possibilities—sustainably. To achieve this, we rely on approximately 17,000 employees who make a difference every day. You too can be part of this transformation story. Let’s build a more sustainable world—together?