Optical Fiber Technician

Description

Job Summary: We are seeking Customer Service Technicians for the installation, repair, and maintenance of networks, with a focus on challenges and customer experience, and responsibilities related to optical infrastructure. Key Highlights: 1. Technical involvement in the installation, repair, and maintenance of optical networks 2. Focus on customer satisfaction and excellence in project delivery 3. Opportunity for professionals who are tech-savvy and curious We are looking for professionals to work in Vivo's technical areas, such as Customer Service Technician, performing activities related to the installation, repair, and maintenance of networks. If you enjoy challenges, pay attention to details, and aim to deliver a service that makes a difference in the customer experience, this is your opportunity! Responsibilities and Duties * **Install and configure services requested by customers**, such as telephone lines, data, and subscription TV, ensuring quality and adherence to deadlines. * Perform technical adjustments, such as **cabinet binning**, as well as **repairs** to lines, data, and TV, ensuring customer satisfaction. * **Deploy external optical networks (SITES / FTTA / FTTH)**, ensuring construction quality and optimal functionality of the optical fiber network. * Carry out **installation and repair of optical fiber cables** in residential and commercial buildings and external networks. * Conduct **tests and measurements** to ensure installation quality. * Diagnose and resolve issues in optical fiber systems. * **Maintain detailed records** of performed activities and monitor performance indicators. * Manage contracted service providers, ensuring alignment and service quality. * Collaborate with the team to **meet deadlines and deliver projects with excellence**. Requirements and Qualifications * Completed High School education; * Valid and active Class B driver's license; * Proficiency in Microsoft Office suite; * Willingness to work at heights; * Results- and customer-oriented mindset; * Tech-savvy profile; * Curiosity. Additional Information Here’s what we offer you: Choose the ideal benefit for you and your dependents through a digital platform featuring various categories: Gym memberships, Meal Voucher (VR), Food Voucher (VA), Pharmacy Allowance, Medical Assistance, Dental Assistance, and Life Insurance; Corporate mobile phone. Yes, a brand-new smartphone for you! · Unlimited voice and data plan! Yes, unlimited! With Vivo’s best mobile network, even faster with 5G! An exclusive Vivo offer with special discounts on landline, broadband, TV, and apps; Eligibility for annual Bonus or Profit Sharing (PPR); Plan your future through our Private Pension Plan; Have children? You’ll be entitled to a subsidy to help cover school, daycare, or babysitter expenses; Work in an environment that respects your personality, your style of dress, and your individuality—you can be authentic. \#VemdeVocê Enjoy flexible working hours; Take a day off (Day off) to celebrate your birthday; Participate in one of the largest corporate volunteer programs to help transform the world; Benefit from our Educational Development Program, offering partnerships with educational institutions with discounts; certifications and online courses. Advance your career through our Internal Recruitment Program, both in Brazil and abroad—after all, we operate in over 17 countries! \#VivoMinhaCarreira Access a series of initiatives designed to improve your physical, emotional, and social well-being! Here, we have \#VivoBemEstar, which encourages our team to adopt healthy habits and enjoy a better quality of life! Our employees have access to consultations with nutritionists, psychologists, social workers, telemedicine, and much more! \#VemPraVivo Employment Type: Full-time CLT Salary: R$1\.957,00 \- R$2\.544,00 per month Benefits: * Medical assistance * Dental assistance * Daycare allowance * Education allowance * Commercial agreements and discounts * Profit sharing * Life insurance * Food allowance * Meal voucher * Transportation voucher * Company vehicle Work Location: On-site