E-commerce Manager

Description

Job Summary: This professional will be responsible for managing marketplaces, optimizing sales, monitoring performance metrics, and coordinating e-commerce and logistics teams. Key Highlights: 1. Manage and optimize marketplace operations. 2. Improve performance metrics and plan promotional campaigns. 3. Coordinate teams and traffic acquisition strategies. Ensure marketplace stores operate correctly. Verify that listings and their corresponding products are properly registered and linked. Coordinate product registration and updates including pricing, images, descriptions, and inventory. Monitor and improve key metrics such as conversion rate, traffic, average order value, ROAS, and ROI. Plan promotional campaigns, seasonal initiatives, and commercial calendars. Define, if necessary, pricing and shipping policies. Negotiate with suppliers, partners, and marketplaces. Coordinate traffic acquisition strategies (even within the marketplace). Monitor consumer journey, shopping cart abandonment rate, and post-purchase satisfaction. Collaborate with customer service and logistics teams to resolve issues promptly. Track inventory levels and product turnover. Evaluate carrier performance and maintain or improve shipping and return processes. Interpret sales reports, consumer behavior data, and campaign performance reports. Run A/B tests on listings and optimize conversion funnels. Generate reports and propose strategic actions to improve sales and operational efficiency. Coordinate cross-departmental teams including e-commerce, logistics, and customer service, ensuring effective communication and alignment. Employment Type: Full-time, CLT (Consolidation of Labor Laws) permanent contract. Compensation: R$2.058,00 - R$3.000,00 per month. Benefits: * Free parking * Meal allowance * Transportation allowance