Technical Support

Description

Job Summary: Join W.Vetro, an innovative solution seeking a professional to provide customer service, technical support, guidance, and incident logging. Key Highlights: 1. Remote and in-person customer support 2. Technical support and user training 3. Support for sales and technical teams **Join W.Vetro!** We are the innovative solution transforming the management of glass and metalwork shops with the market’s best calculation and management system. **MAIN RESPONSIBILITIES:** * Remote and in-person customer support * Technical support for software installation, configuration, and usage * User guidance, training, and capacity building * Logging and tracking of technical incidents * Support for sales and technical teams **REQUIREMENTS:** * Completed high school education * Strong communication skills and customer service aptitude * Intermediate computer literacy * Organization, proactivity, and responsibility * Valid driver's license * Willingness to travel **PREFERRED QUALIFICATIONS:** * Currently pursuing a bachelor's degree * Experience in technical support or customer service * Familiarity with software used in the glass or metalwork industry * Basic knowledge of production processes or estimating for windows/doors and glass installations Compensation: starting at R$2\.043,39 per month Benefits: * Food basket * Meal allowance * Transportation allowance Work location: On-site