11571463 - JUNIOR SUPPORT TECHNICIAN

Description

Job Summary: We are seeking a proactive and committed professional to manage service tickets, provide system support, and perform equipment maintenance, contributing to the company's innovation. Key Highlights: 1. Conducive environment for learning and professional growth 2. Focus on innovation and IT solutions 3. A diverse, inclusive, and respectful company We are **Quality Digital**! Learn more about us: * **A phrase that defines us** \- We are experts in IT solutions and passionate about innovation! * **To infinity and beyond** \- We are *\#borderless*. Our team is spread across Brazil and around the world. * **Our culture** \- Even though we are remote, we stay connected. We hold ceremonies to get closer, share knowledge, and stay updated on our company’s latest news! * **We embrace diversity** \- One of our commitments is to make our company an increasingly diverse, inclusive, and respectful environment, valuing and promoting plurality. Therefore, **there is space here for everyone**, regardless of race, gender, age, sexual orientation, religious belief, or disability. * **Our goal** \- To empower our clients’ businesses through innovative and sustainable solutions. Are you ready to join us? **Responsibilities and Duties** **What are we looking for?** A proactive, committed individual with strong interpersonal skills. **Your typical day will include:** * Registering and managing service tickets, handling Level 1 and Level 2 requests; * Providing support for operating systems and software installation (including Microsoft Office), networks, printers, peripherals, as well as performing maintenance on desktops and notebooks; * Performing directory mapping, configuring POP/Exchange email, Lotus Notes, setting up user profiles, installing VPN, and configuring IP addresses; * Monitoring, responding to, and updating tickets in the queue to prevent backlogs that could compromise the project’s SLA, while minimizing ticket backlog as much as possible; * Creating and updating the knowledge base, procedures, customer service scripts, and problem-resolution documentation in the KCS portal. **Requirements and Qualifications** * Completed high school education * Knowledge of network troubleshooting, microcomputing, software and hardware, Service Desk tools, operating systems, and Microsoft Office. **Preferred qualifications:** * Currently pursuing a university degree in Technology. **Work Schedule:** * ****On-site, Tuesday to Saturday, from 10:00 AM to 7:00 PM in Curitiba \- PR **NOTE:** Hey! Even if you don’t meet all the job requirements, we still encourage you to apply! We’ll carefully evaluate your profile considering all your qualifications. **Additional Information** **What you’ll find here:** * A conducive environment for **learning** and **professional growth** * **Performance evaluations** and **feedback**, aimed at continuous development of our people * **Meal and/or food allowance**, for grocery purchases and meals * **Medical and dental assistance**, ensuring you and your family maintain good health * **Pharmacy partnership**, offering discounts on medications * **Childcare allowance**, according to current policy * **SESC partnership**, providing diverse cultural and leisure activities * **Partnerships for language learning, technology training, and online course platforms** * **Payroll-deductible loans**, with attractive interest rates \+ financial education program * **Corporate University and learning paths**, featuring diverse content on technology, soft skills, market trends, and more * **Employee referral program**, with opportunities for rewards and bonuses * **Group life insurance** Here, stories never run short! So, how about grabbing your cup of coffee, tea, juice, or favorite beverage—and learning more about us, getting inspired, exploring our open positions, and joining this ever-growing team?