STORE MANAGER

Description

Job Summary: Lead and develop teams in a dynamic health and wellness environment focused on performance management and customer service. Key Highlights: 1. Sales team leadership and development 2. Strategic management of goals and performance indicators 3. Optimization of operational routines and customer service **Description:** CLT OPPORTUNITY FOR STORE MANAGER AT A HEALTH AND WELLNESS COMPANY IN LAGARTO-SE **Responsibilities:** Team Management: Lead, engage, and motivate the sales team daily. People Development: Conduct training, provide continuous feedback, and create individual development plans for employees. Performance Monitoring: Track performance indicators (KPIs) such as conversion rate, average transaction value, items per service, and NPS. Goal Management: Define priorities, hold the team accountable for results, and develop action plans when performance falls below established targets. Operational Routine: Organize store processes, schedule planning, and delegate tasks efficiently. Customer Service: Ensure high-quality service standards and resolve conflicts maturely. Strategic Reporting: Align strategies with leadership and transparently report unit results. **Requirements:** * Experience in team leadership and management, preferably in retail * Proficiency in metrics such as conversion rate, average transaction value, items per service (IPS), and NPS * Knowledge of methodologies such as OKR and SMART goals * Familiarity with HR processes (recruitment, onboarding, development, and offboarding) and feedback methodologies **Benefits:** Salary: BRL 2,000 + commissions (final salary typically ranges from BRL 3,000 to BRL 5,000); Health insurance; Commission; Transportation allowance: BRL 150.00. **Salary:** BRL 3,000.00 to BRL 5,000.00 **Working Hours:** 09:00 - 18:00 2-hour break, Monday to Saturday. Saturday hours: 09:00 to 13:00 **Work Days:** Monday, Wednesday, Thursday, Friday, Saturday Payment: BRL 2,000.00 per month Benefits: * Medical assistance * Fuel allowance Work Location: On-site