Description
Job Summary:
Responsible for first-level support to platforms and users, performing analysis and resolution of operational issues, telephone support, and understanding technical requirements.
Key Highlights:
1. First-level support for platforms and users
2. Analysis and resolution of operational issues
3. Technical support via telephone
Responsibilities:
Responsible for first-level support to the company's platforms and users; Analyze operational issues; Provide telephone support; Understand the technical requirements of requested services; Perform duties according to technical knowledge of the service.
Knowledge:
Technical education in Information Technology is desirable, basic knowledge of hardware, software, and telephony equipment, familiarity with TCP/IP.
Experience: 6 months of experience in the field or related areas
Minimum Education Level: Technical Course
* Transportation allowance
* Meal allowance
* Food allowance
* Medical assistance
* Life insurance
* Gympass
* Dental assistance