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Job Summary: The Customer Relationship Assistant will handle requests, resolve inquiries and issues, and promote customer loyalty by building a solid relationship. Key Highlights: 1. Handle and respond to customer requests via phone, email, and chat. 2. Conduct customer satisfaction surveys and collect feedback. 3. Contribute to building a solid and long-lasting relationship. Customer Relationship Assistant Position Description The Customer Relationship Assistant will be responsible for handling customer requests, resolving inquiries and issues, and promoting customer loyalty. Responsibilities * Handle and respond to customer requests via phone, email, and chat; * Log and track customer tickets in the support system; * Conduct customer satisfaction surveys and collect feedback; * Identify opportunities to improve customer service processes; * Maintain an updated and organized customer database; * Contribute to building a solid and long-lasting relationship with customers. Requirements * Completed high school education; * Prior experience in customer service; * Strong communication skills and interpersonal abilities; * Basic computer literacy and familiarity with customer service systems; * Organizational skills, proactivity, and ability to work in a team.
