Statistical Data Analyst

Description

Job Summary: Professional responsible for performing statistical analyses and preparing management reports, monitoring operational indicators, and controlling documentation and SLAs. Key Highlights: 1. Statistical analysis and preparation of management reports 2. Extraction and preparation of customized reports 3. Control and monitoring of legal documentation and SLAs ***Prerequisites:*** *Experience with data analysis routines and report preparation. Completed undergraduate degree in Accounting Sciences, Business Administration, Economics, or related fields. Advanced knowledge of Excel and Microsoft Office suite; advanced knowledge of statistics is desirable.* ***Description:*** *Perform statistical analyses related to company services and prepare management reports* *Periodically extract operational reports and indicators on productivity and quality (response times, resolution rates, complaints, etc.) and prepare customized reports.* *Control and monitor legal documentation for operational bases (permits, certificates, etc.).* *Generate and monitor daily volume indicators (customers X interactions).* *Logistics studies.* *Implement, monitor, and control specific internal and external SLAs (clients).* *Create internal and external presentations as required.* *Monitor the execution of contracted operational items* **Benefits:** Medical assistance Dental assistance Life insurance Meal allowance Transportation allowance **Working Hours:** 8-hour shift Minimum Education Level: Bachelor's Degree