Description
Job Summary:
ZiP Software is seeking a professional for support and help desk responsibilities, including testing, software implementation, customer training, and IT problem resolution, with emphasis on strong communication skills and teamwork.
Key Highlights:
1. Software customer support and help desk
2. Software implementation and training
3. IT problem resolution and functionality testing
ZiP Software provides support/help desk services to its software customers, and we are currently selecting candidates for remote/in-person/telephone customer service.
Desired qualifications:
\- Strong communication skills.
\- Valid driver's license (categories A/B).
\- Knowledge of software and hardware installation, configuration, and maintenance.
\- Knowledge of commercial automation systems.
\- Knowledge of SQL language.
Candidate responsibilities:
\- Perform functionality testing and monitor technical feature performance.
\- Train customers on how to use our software.
\- Implement our software.
\- Assist customers with IT-related questions and issues.
\- Be courteous / work well in teams / be organized.
\- Comply with all company directives regarding COVID-19.
Employment type: Full-time, CLT (Consolidated Labor Laws)
Employment type: Full-time, CLT (Consolidated Labor Laws)
Compensation: R$2\.070,00 \- R$2\.370,00 per month
Benefits:
* Medical assistance
* Dental assistance
* Life insurance
* Meal allowance
* Transportation allowance
Selection questions:
* Do you hold a driver's license (categories A/B)? (Car/Motorcycle)
* Are you familiar with commercial automation? (SAT / PDV, etc.)
* Are you familiar with remote access applications? Which ones?
* Are you familiar with SQL Server database and its commands?
* Do you have technical knowledge? (Problem resolution / Networking)
Work location: On-site