**N3 Support Analyst** **Main responsibilities** * Advanced technical support for users and internal teams; * Administration and maintenance of IT infrastructure; * Network, server, and firewall management; * Support and administration of Cloud environments; * Analysis and application of GMUDs; * Administration of Windows, Linux, and Mac OS operating systems; * Environment monitoring; * Administration of Microsoft 365 and Entra ID tools; * Incident ticket registration and tracking; * Identification and resolution of critical incidents; * Support for IT infrastructure improvements, documentation, and security. **Required knowledge** * TCP/IP networks, VLAN, VPN, and Wi\-Fi; * Physical and virtual servers; * Firewalls and antivirus software; * Cloud Computing; * Microsoft 365 and Entra ID; * Windows Server, Linux, and Mac OS; * Monitoring tools; * ITSM ticketing systems; * Backup management and related tools; * Documentation, access policies, and advanced troubleshooting. **Desired profile** * Proactivity and sense of urgency; * Strong communication skills and ability to work in teams; * Analytical ability and problem-solving skills; * Organization and focus on operational stability. Hybrid work model, with occasional visits to the office in Barueri \- SP Monday to Friday \- 9:00 AM to 6:00 PM Remuneration to be negotiated Benefits: health insurance, dental insurance, and life insurance (at no cost to the employee), meal allowance (R$ 32.00/day), and transportation allowance Minimum education: Bachelor's degree * Meal allowance * Transportation allowance * Health insurance * Dental insurance * Life insurance
João Silva
Indeed · HR
João Silva
Indeed · HR
