Junior Help Desk Support Analyst

Description

Attend to and resolve customer requests efficiently and courteously, ensuring a high standard of service quality; Provide technical support to internal users, including guidance and training when necessary; Ensure compliance with SLAs (Service Level Agreements) and the availability of IT resources; Record and document all requests using the internal incident management tool; Update technical procedures and contribute to the team's knowledge base; Monitor and report on internal KPIs, aiming for continuous process improvement; Participate in training sessions and events to stay updated on technological innovations; Work collaboratively to identify solutions, share learnings, and track request progress; Safeguard the company's image and ensure confidentiality of handled information. Requirements: Prior experience in technical support or customer service within an IT environment; Strong communication skills, organization, and responsiveness in handling requests; Ability to manage multiple tasks and digital tools effectively; Commitment to deadlines, quality, and customer satisfaction. Location: Near Berrini Station Availability: Tuesday to Saturday, 5 days per week Working Hours: 10:00 AM to 7:00 PM or 1:00 PM to 10:00 PM Minimum Education: Bachelor's Degree Desired Qualifications: * Computer Networks, Technical Course * Information Technology, Bachelor's Degree * Computer Engineering, Bachelor's Degree