Functional Analyst

Description

\#WeAreAssistCard, a leading company in comprehensive traveler assistance. Our mission is to help our customers with any inconvenience they may encounter during their trip, anywhere in the world. We provide high-quality service in their native language, available 24 hours a day, 7 days a week. **At Assist Card, we believe teamwork and passion are the keys to delivering the best assistance to our customers.** We are looking for a new talent for the position of **Junior Functional Analyst**, to join our Administrative team. **What is the main challenge of this position?** Responsible for translating the company's business needs into practical solutions, improving processes, ensuring financial compliance, and optimizing ERP system usage. **Key responsibilities:** * Coordinate with internal administrative departments on various operational agendas to achieve specific business processes; * Identify process gaps and improvement opportunities; * Gather requirements and define functional specifications across different business areas; * Train various departments on process changes; * Participate in the Local Administration Area’s Project Committee; * Interact with ACI’s Transformation area; * Manage the ongoing projects table; * Interface with TOTVS internationally for improvements. **Education** Completed or currently pursuing a bachelor’s degree in Programming, Systems Analysis, Business Administration, Economics, Accounting Sciences, or related fields. **Technical knowledge** ERP systems knowledge, BI tools, and basic accounting concepts Knowledge of VISIO or similar tools Basic knowledge of GANTT or similar tools Advanced Excel Project experience is not mandatory **Benefits** Meal Allowance: BRL 333.51/month (no deduction); Food Voucher: BRL 44.00/day (no deduction); Sul América Medical and Dental Assistance (for employee and dependents), no deduction; Childcare Assistance: Monthly reimbursement of up to BRL 536.25, as stipulated in the collective bargaining agreement, for female employees with children up to 5 years and 11 months old; Travel Insurance – Free voucher for domestic/international trips, extended to all direct dependents (spouse and children) – 30 days/year; **Work Schedule** Working hours: Monday to Friday, from 9 AM to 6 PM Workplace: São Paulo (Hybrid model: 3 days per week onsite) At Assist Card, we want our employees to be the protagonists of their own professional journey. Are you ready to embark on a new flight?