Description
Job Summary:
Provide intermediate-level technical support to users, diagnose and resolve hardware/software incidents, and administer infrastructure environments.
Key Highlights:
1. Intermediate-level technical support to users
2. Diagnose and resolve hardware and software incidents
3. Perform basic administration of local infrastructure environments
Responsibilities:
* Main responsibilities;
* Provide intermediate-level technical support to users;
* Diagnose and resolve hardware and software incidents;
* Perform basic administration of local infrastructure environments;
* Support standardization of processes and technical documentation;
* Monitor incident recurrence and propose improvements;
* Support technology upgrade projects and equipment rollout;
Requirements
* Technical or higher education degree in Information Technology or related fields;
* Prior experience in technical support and infrastructure;
Minimum Education Level: Higher Education