Technical Support Analyst

Description

Job Summary: A technical support professional responsible for diagnosing and resolving issues, performing maintenance, implementing features, and suggesting improvements to systems. Key Highlights: 1. Respond to user inquiries and requests 2. Diagnose and resolve technical issues 3. Perform corrective and preventive maintenance Main Responsibilities: * Respond to user inquiries and requests * Diagnose and resolve technical issues * Perform corrective and preventive maintenance on software and hardware * Implement new features * Establish backup routines * Identify and suggest improvements * Develop explanatory materials * Identify training needs * Standardize system analysis and programming * Monitor technical resource performance Requirements: * Analytical mindset * Strong communication skills * Proficiency with systems * Database knowledge * Intermediate English proficiency * Completed undergraduate degree in technology-related technical fields (not mandatory) * Professional experience in technical support Employment Type: Full-time CLT Compensation: R$1\.700,00 \- R$6\.000,00 per month Benefits: * Meal allowance * Transportation allowance