Relationship Manager

Description

Job Summary: Responsible for implementing customer relationship strategies, managing product and service portfolios, and supporting business teams to achieve profitability and customer retention. Key Highlights: 1. Strategic management of customer relationships and product portfolio. 2. Focus on profitability, portfolio expansion, and customer retention. 3. Support for business teams and related processes. **Description and Responsibilities:** **Working Hours:** Monday to Friday, from 8 a.m. to 5 p.m., with a 1-hour lunch break **Level:** Professional **Employment Type:** Tenured \- CLT labor code Responsible for implementing customer relationship strategies, including management of the product and service portfolio, support for business teams and related PA processes, through commercialization of existing portfolio products and services, aiming at profitability and portfolio expansion, promoting service quality, efficiency and standardization, achievement of established goals, and provision of product and service solutions aligned with customer expectations and retention within the manager's area of responsibility. **Requirements:*** Bachelor's degree in Business Administration, Economics, or related fields; * CPA 10 and CPA 20 certifications; * Proficiency in Microsoft Office suite; * Knowledge of negotiation techniques for financial products and services; * Familiarity with credit cooperative legislation; * Mastery of customer service techniques; * Knowledge of the financial market; * Mastery of sales techniques; * Knowledge of financial mathematics; * Knowledge of credit policies. **Benefits:** Medical assistance, Dental assistance, Childcare allowance, Internal benefits, Profit sharing, Private pension plan, Life insurance, Meal voucher, Transportation voucher, Wellhub (Gympass)