Job Summary: Plan, coordinate, and control water park operations, ensuring safety, quality, efficiency, and excellence in the customer experience while achieving strategic and financial goals. Key Highlights: 1. Strategic leadership of multiple teams 2. Integrated operational management of high-volume public flow 3. Focus on safety, quality, and customer experience Job Mission Plan, coordinate, and control all water park operations, ensuring safety, service quality, operational efficiency, and excellence in the customer experience, thereby guaranteeing achievement of strategic and financial goals. Requirements **Education:** Completed undergraduate degree in Business Administration, Hospitality, Tourism, Engineering, or related fields. **Experience:** * Operational management experience. * Experience managing high-volume public operations. * Experience leading multiple teams. Technical Knowledge * Operational planning * Performance indicator management * Cost management * Operational safety * Applicable legislation * Advanced Excel / management systems Behavioral Competencies * Strategic leadership * Decision-making under pressure * Systems thinking * Assertive communication * Conflict management * Results orientation **Key Responsibilities** Integrated Operational Management * Coordinate all operational areas of the park. * Ensure proper functioning of attractions and services. * Plan operations according to seasonality and visitor forecasts. * Supervise overall park opening and closing procedures. Safety Management * Ensure compliance with safety protocols for attractions. * Monitor contingency and evacuation plans. * Track operational incidents and occurrences. People Management * Lead supervisors and coordinate multidisciplinary teams. * Validate staff schedules based on demand. * Conduct training and leadership development programs. * Implement performance evaluations. Financial and Indicator Management * Monitor revenue and operational expense targets. * Track performance indicators (KPIs). * Analyze area productivity. * Propose improvement actions and cost optimization measures. Customer Experience * Ensure consistent service standards across all areas. * Handle critical customer situations. * Monitor customer satisfaction indices. Compliance and Standards * Ensure adherence to legal and internal regulations. * Guarantee appropriate preventive and corrective maintenance. * Support internal and external audits.