Job Summary: A professional responsible for customer service and support regarding reservations and various requests, with cross-departmental communication to resolve incidents. Key Highlights: 1. Customer service across multiple platforms 2. Support for customer inquiries and requests 3. Cross-departmental communication for alignment * **Customer service via telephone, WhatsApp, email, and reservation platforms (Booking, Airbnb, etc.);** * **Reservation creation and confirmation;** * **Support for customer inquiries, requests, and needs;** * **Communication with other departments to align information and resolve incidents.** * Prior experience in customer service; * Proficiency in computer applications (Microsoft Office); * Strong verbal and written communication skills; * Organizational skills and ability to manage multiple tasks; * Discretion, professional ethics, and responsibility; * Ability to work under pressure; * Knowledge of administrative procedures; * Ease in serving diverse audiences; * Teamwork skills; * Real estate industry knowledge or experience is a plus. Work schedule: 6 days on, 1 day off, with alternating days off Working hours: 10:00 AM to 6:20 PM Lunch break: 1 hour
João Silva
Indeed · HR
João Silva
Indeed · HR
