Customer Success Executive

Description

Job Summary: We are seeking a Customer Success Executive to join Senior Sistemas, focusing on supporting and developing the Curitiba branch’s customer base, ensuring retention, satisfaction, and portfolio growth. Key Highlights: 1. Strategic engagement to retain, satisfy, and grow the customer portfolio 2. Focus on consultative and close-to-client B2B service 3. Opportunities for growth, learning, and appreciation of diversity Because the challenge of developing the best solutions to accelerate the business of thousands of companies is also what motivates us to transform our ideas into results—creating exceptional experiences for our people and evolving the tech ecosystem. A GPTW-certified company proud of its people, committed to offering growth journeys, learning opportunities, and valuing diversity of people and perspectives. Because it’s more than just a job—it’s a role at Senior. **ABOUT THE CHALLENGE:** We are looking for a Customer Success Executive to join Senior Sistemas, focusing on supporting and developing the Curitiba branch’s customer base. This role is strategic in ensuring customer retention, satisfaction, and portfolio growth, acting consultatively and closely with clients—connecting their needs to Senior’s portfolio solutions. **KEY RESPONSIBILITIES:** Manage a portfolio of customers; Lead follow-up and progress review meetings; Identify expansion opportunities; Ensure satisfaction, retention, and value generation; Collaborate cross-functionally with internal teams. **WHAT WE EXPECT FROM YOU:** * Experience in B2B customer relationship management; * Consultative approach; * Organizational skills and results orientation. * Experience with software or technology. **WHAT WOULD STRENGTHEN YOUR APPLICATION:** * Experience in Customer Success or portfolio management; * Experience in SaaS or technology companies; * Knowledge of retention and satisfaction metrics. **Our Benefits:** * Health and dental insurance; * Life insurance; * PPLR — Profit and Results Sharing Program; * Wiipo card with flexible benefits; * Wiipo Club offering exclusive discounts and advantages; * TotalPass — Gym and wellness benefit; * OnHappy — Travel benefits and advantages; * Banked hours; * Citizen company: Extended maternity and paternity leave; * Newborn assistance; * Pet assistance; * Senior Corporate University; * Career development plan. **Our Senior Way:** Our culture respects individuality and empowers people through innovation, collaboration, and autonomy. We believe in plurality because experiences and perspectives are unique—offering opportunities that embrace diversity of people and thought. It is precisely this approach that enables us to achieve outstanding results, driving our customers’ success through the dedication of incredible people. These details are specific to this opportunity, but you can explore all our open positions and learn more about life at Senior on our careers page: senior.com.br/carreiras **We Are More Senior!** We are a Brazilian company recognized as one of the largest enterprise software developers in the country. With over 35 years of history and nationwide presence, we drive the digital transformation of thousands of companies through technology. We expanded internationally with the acquisition of a company in Colombia, strengthening our presence across Latin America. The quality of our solutions stems from the work of over 3\.600 professionals and a comprehensive portfolio focused on high performance. Guided by our purpose—Empowering People and Accelerating Business—we have been recognized eight times as a Great Place to Work®. We continue growing consistently, valuing people, culture, and collaboration—because accelerating the future is part of who we are. Discover more about us at **www.senior.com.br**, or follow our content on social media: