Description: * Completed or currently pursuing a bachelor's degree in Administration or related fields; * Prior experience in customer service (voice, chat, or WhatsApp) is desirable, preferably in contact centers. * Familiarity with CRM systems or customer service platforms; * Fast and accurate data entry; * Basic knowledge of Microsoft Office Suite and online system navigation. As a Customer Service Representative, you will face the following challenges: * Conduct inbound and outbound customer interactions via telephone and WhatsApp, providing information, clarifying doubts, and resolving customer requests. * Accurately and clearly record all interactions in internal systems. * Follow operational procedures and call scripts to ensure standardization and compliance with Tele Sena guidelines. * Identify opportunities for improvement in processes and customer communications, reporting them to supervision. * Meet performance indicators (KPIs) related to quality, productivity, and customer satisfaction. * Stay updated on campaigns, promotions, products, and internal policies. * Demonstrate empathy and professionalism, even when handling complaints or sensitive interactions. * Maintain confidentiality and security of customer information in compliance with LGPD regulations. * Support the team and supervisor with operational tasks as needed (e.g., queue management, onboarding support for new representatives, etc.). 2512060202191849490