At Paradigma Business Solutions, we have been specialists for 27 years in developing relationship and electronic negotiation solutions, operating Brazil’s largest base of electronic procurement portals—and we are now seeking new talent! Do you enjoy seeing your work directly applied to the business, contributing positively to team outcomes? Then join us as a PARADIGMO! **Responsibilities and Duties** You will be responsible for providing technical support for company products, responding to service requests, and assisting users via phone and email. Your work will include clarifying questions regarding system functionality and associated business rules. Additionally, you must identify and diagnose issues, applying solutions in accordance with product specifications and business rules. **Requirements and Qualifications** · Technical / Undergraduate / Graduate degree in Technology; · Prior experience in technical support; · Spanish: oral and written communication proficiency. **Desirable** · Experience with integration APIs conforming to SOAP and REST standards; · Knowledge of SQL databases (DQL, DML, DDL, and DTL). **Benefits** * Meal/Voucher allowance—no payroll deductions; * Health insurance plan with no co-payment; * Dental insurance plan with no co-payment; * Tuition assistance program; * On-site fitness classes; * Birthday day-off; * Referral bonus for successfully hired candidates; * Happy Friday; * Connectivity allowance; * Fresh fruit available throughout the day; * Free parking; * Tickets for Paradigma Cine Arte. **We are inclusive and value diversity: our opportunities are open to all talents.** Position type: Full-time, permanent CLT employment