Job Summary: A professional responsible for installing and repairing FTTH and FTTA networks, providing service to residential customers and ensuring the quality of high-speed internet services. Key Highlights: 1. Technical support for residential customers 2. Repair and maintenance of fiber optic networks 3. Participation in training programs for professional development We are Alloha Fibra, the largest independent fiber optic group in Brazil. A connected and united team, passionate about technology and transformation, bringing high-speed internet to every corner of the country. We believe in the power of digital inclusion and a better future. That’s why we seek talents like you—people who dream big and want to make a difference! **Responsibilities and Duties** To build this team with us, the candidate will face the following challenges: * Performing installation and repair services for FTTH and FTTA network technologies for residential customers; * Troubleshooting service issues, including slow speed, Wi-Fi problems, no connectivity, intermittent connections, etc.; * Removing cables from canceled accounts to free up capacity for new customers; * Assessing network availability when the commercial team has doubts about whether infrastructure exists in a given area; * Relocating equipment within the same residence (room-to-room moves); * Relocating equipment to a new address upon customer request; * Performing upgrades—replacing or adding equipment when customers change their service plans; * Participating in training sessions and meetings when invited; * Performing other duties as required by the role. **Requirements and Qualifications** Professional Profile We Are Seeking: * Completed high school education; * Valid Brazilian driver’s license, Category B (permanent); * NR 10 (electrical safety) and NR 35 (work at heights) certifications preferred; * Intermediate-level Microsoft Office proficiency; * Flexibility regarding working hours and willingness to travel; * Prior experience in telecommunications companies is preferred. **Additional Benefits** * Medical assistance * Dental assistance * Meal allowance * Life insurance * Transportation allowance * Giga Inclusão – Support for dependents with disabilities (PCD) * Total Pass * Birthday day off * Extended maternity leave (180 days) and paternity leave (20 days) * Psicologia Viva (available to those enrolled in Amil health plan) * E-learning platform on the intranet * Tour House: 5%–12% discounts on airline tickets, hotel bookings, and car rentals * Movida: 10% discount applied to daily rental rates * Samsung Partnership Portal With the purpose of **connecting people, ideas, and businesses while promoting digital and social inclusion across Brazil**, Alloha Fibra is today the largest independent fiber optic group in the country. This is possible thanks to our team of 5,000 professionals committed to **quality and excellence** in everything we do—always focused on delivering the best products, services, and customer support. **We value diversity**, reflected in our employees and customers across all regional and social dimensions—since we operate in 864 cities across 22 Brazilian states, with a fiber optic network exceeding 140,000 kilometers and 1.6 million subscribers. Here, you’ll find one unified team, operating **interconnected**, focused on **always doing the right thing**. Honesty, integrity, transparency, and ethics define our culture—the Alloha Way—which transforms our environment into a collaborative, people-centered, and business-sustainability-oriented space. For more information, visit https://alloha.com/