Job Summary: An IT technical support professional responsible for the installation, configuration, maintenance, and troubleshooting of hardware and software, both on-site and remotely. Key Highlights: 1. Comprehensive technical support for hardware and software 2. On-site incident resolution and service delivery 3. Installation and configuration of IT infrastructure and security **Responsibilities:** * Provide remote and on-site technical support, performing installation, configuration, customization, and management of computing resources (hardware and software), including equipment upgrades and implementation of new systems, versions, releases, and patches. * Support communication networks and assist users with questions regarding standard market applications and corporate systems. * Detect and resolve IT equipment issues through corrective and preventive measures. * Verify the operational status of IT equipment. * Support users during in-person meetings, teleconferences, and videoconferences by organizing and configuring required equipment. * Perform on-site incident resolution, service requests, and technical inspections. * Assemble network cables and conduct basic verification and identification of UTP cabling infrastructure issues. * Identify and resolve issues related to network points and infrastructure (LAN, WAN, and WLAN) in environments utilizing hubs and switches. * Implement network resource sharing. * Install, replace, and substitute IT equipment and defective components supplied by the CONTRACTOR when outside warranty coverage. * Install, update, and configure security systems (antivirus) and supported operating systems—currently Windows and Chrome OS—as well as any others subsequently adopted. * Configure and install software on computers, notebooks, and tablets. * Remove previous system versions, perform formatting, and configure new virtual environments per the CONTRACTOR’s specifications. * Reconfigure existing equipment and software. * Install and configure workstations, printers, network interface cards, and update drivers. * Provide basic support for computers, printers, peripherals, and accessories at assigned locations. * Replace IT consumables, such as ink cartridges and toner, supplied by the CONTRACTOR. * Perform data loading, purging, and transfer across storage media. * Execute information security actions, including backup, data recovery (recover), virus detection, and disinfection of media and files. * Identify and resolve hardware and software failures and technical non-conformities, whether in active use or during integration phases. * Support Educational Units in identifying, describing, and managing the warranty ticket submission process with suppliers. **Requirements:** * Completed undergraduate degree. * Proven experience in remote and on-site IT support. * Availability to use personal vehicle for travel. *CTC is an inclusive company. All our positions are designed to promote diversity and are open to professionals of all genders, races, ethnicities, ages, sexual orientations, and persons with disabilities (PwD).*