JUNIOR IT TECHNICIAN

Description

Job Summary: A professional responsible for providing in-person and remote support, maintaining equipment and systems in operational condition through adjustments, repairs, installations, and configurations. Key Highlights: 1. In-person and remote support for microcomputer users 2. Hardware maintenance and technical support 3. Teamwork and communication with the public About the Opportunity: ***IT TECHNICIAN I*** \> **Working Hours:** From 09:00 to 12:00 and from 13:00 to 18:00, Monday to Friday (subject to change at the company's or client's discretion). \> **Work Location Address:** Maringá / PR. **\> Employment Type:** CLT, fully in-person. \> **What We Are Looking For:** ***Education:*** Completed High School; ***Computer Skills:*** Advanced; ***Languages:*** Portuguese and technical English; ***Experience Duration:*** Minimum of 1 year of verifiable experience. ***Preferred Prior Experience:*** * Verified experience (e.g., formal employment record or similar) in technical activities related to Hardware Maintenance and/or Technical Support and Assistance. Minimum 1 year of verifiable experience required. * Experience operating and supporting Microsoft Windows 10 and subsequent Microsoft updates throughout the contract period; * Experience installing and supporting Microsoft Office and LibreOffice; * Experience providing support to microcomputer users. \> **Essential Job Responsibilities (Duties/Tasks):** * Strong customer service orientation, willingness to listen and assist, ability to respond with appropriate formality, capability to respond effectively under pressure, and ease working in teams. * Technicians are required to provide in-person and remote support to MPPR users, maintain equipment and/or connected systems in normal working condition, perform necessary adjustments and repairs, including installation and configuration of operating systems on equipment and software officially approved and provided by MPPR. \> **Specific Knowledge, Certificates, and Certifications Required:** * Certificate confirming satisfactory completion of a Technical and/or Vocational Course in Hardware Maintenance (microcomputers and/or printers), or training courses in Software or Operating Systems (Linux or Windows), or computer networking courses, with minimum duration of 40 classroom hours; * Knowledge of installing and configuring workstations running Microsoft Windows operating system; * Basic knowledge of Linux; * Basic knowledge of electronics; * Advanced knowledge of Windows networking environments and the Internet; * Advanced knowledge of microcomputer hardware; * Advanced knowledge of information security (backup and restoration); * Knowledge of security, vulnerabilities, and antivirus solutions; * Knowledge of assembling Category 5 and Category 6 network cables; * Knowledge of switch port termination; * Knowledge of printer maintenance (e.g., paper jams, toner/photoconductor replacement, assembly/disassembly, component cleaning, etc.). \> **Essential Personal Attributes for This Role:** * Valid Brazilian National Driver’s License (CNH), Category B or higher; * Criminal background clearance certificates issued by State Police and Federal Police. \> **What We Offer:** Salary: R$ 2.450,00. Meal Allowance: R$ 28.00 per working day (20% PAT deduction); Transportation Voucher (6% deduction); SESC Benefit Program; Life Insurance; Others: GoGood. Minimum Educational Requirement: High School (Secondary Education) Driver’s License Requirement: B