**Description:** \- Monitor and guide manufacturer programs in the sales department, reviewing procedures daily to ensure employees are aware of their responsibilities,\- Systematically analyze internal customer satisfaction survey reports ISC (Customer Satisfaction Index) and NPS (Net Promoter Score) from Toyota to verify correct execution of PVT steps, reporting findings to the sales manager daily,\- Review potential problems or suggestions reported by customers regarding the vehicle, based on contact made by the sales consultant, Responsibilities and duties * Monitor and guide manufacturer programs in the sales department, reviewing procedures daily to ensure employees are aware of their responsibilities,\- Systematically analyze internal customer satisfaction survey reports ISC (Customer Satisfaction Index) and NPS (Net Promoter Score) from Toyota to verify correct execution of PVT steps, reporting findings to the sales manager daily,\- Review potential problems or suggestions reported by customers regarding the vehicle, based on contact made by the sales consultant, Requirements and qualifications High school diploma; Basic computer skills (Windows, Word, and Excel); Class B driver's license; Experience in sales area will be a differentiator. ALL POSITIONS ARE AVAILABLE FOR PERSONS WITH DISABILITIES 2509170202251755767