




Job Summary: Professional responsible for mapping, standardizing, and optimizing network-related operational processes, generating SOPs (Standard Operating Procedures), work instructions, and performance indicators to ensure efficiency and quality. Key Highlights: 1. Optimization and standardization of operational processes 2. Creation and revision of SOPs and checklists 3. Implementation of performance indicators Job Objective: Map, standardize, and optimize network-related operational processes, generating SOPs (Standard Operating Procedures), work instructions, and performance indicators to ensure efficiency and quality. Responsibilities and Activities: * Map processes and identify bottlenecks * Create/review operational SOPs and checklists * Implement indicators (cycle time, rework, compliance) * Conduct compliance audits and action plans Job Requirements: * Technical or Engineering degree in Production, Administration, or related fields Points of Attention / Differentiators: * Strong technical writing skills Knowledge | Skills | Attitude (KSA): * Knowledge: indicators, quality * Skills: data analysis, facilitation, documentation * Attitudes: discipline, collaboration, focus on internal customers Expectations and Delivery Goals: * Reduction in service order cycle time * Decrease in rework and recurrence * SOP compliance ≥ defined target Job Type: Full-time CLT Compensation: R$1.621,00 - R$2.000,00 per month Benefits: * Meal allowance * Transportation allowance Work Location: On-site


