Reception Assistant

Description

#### **About the position:** * Provide high-quality service to guests from the moment they arrive at the hotel, ensuring their needs are met with courtesy and efficiency, delivering a positive and welcoming experience. Carry out front desk operational tasks such as check\-in, check\-out, and providing information, always adhering to the hotel's procedures and standards. #### **Main responsibilities:** * Greet and welcome guests. * Provide clarifications and offer products/services: Supply information about available hotel services, including dining options, leisure facilities, and amenities, as well as recommend entertainment venues in the city. * Perform check\-in: Complete guest check\-in procedures. * Arrange reservations and transfers: Assist guests in organizing service reservations, tours, or transfers according to their needs and preferences. * Register all guest reservation details in the hotel's property management system (PMS). * Address guest needs: Respond to guest inquiries and requests, referring them to the relevant departments when necessary. * Perform other related front desk duties as required by the department or upon instruction from immediate supervisors. * Comply with LGPD regulations: Ensure all guest information is handled in accordance with the General Data Protection Law (LGPD), maintaining data confidentiality and security. #### **Mandatory requirements:** * Completed high school education * Basic English proficiency #### **Desirable requirements (advantage):** * Higher education degree in Hospitality, Tourism, Business Administration, or related fields. * Minimum 6 months of experience performing this role. * Prior experience in customer service or front desk roles is an advantage. #### **Benefits:** * Transportation allowance * Salvia (Telemedicine \| Tele\-specialist) * Wellhub (formerly Gympass) * Health insurance * Dental insurance * Birthday day off * On-site meals * Discounts on accommodations within the hotel chain #### **Work schedule and working hours:** * 5 days/week, 9:00 AM to 5:20 PM