#### **About the position:** * Conduct collection, negotiation, follow-up activities, and convert broken agreements into new negotiations. #### **Main responsibilities:** * Act intensively in negotiations; * Perform daily follow-up of negotiated agreements until their completion; * Conduct preventive outreach via digital channels, phone calls, email, and SMS; * Convert broken agreements into new negotiations. #### **Mandatory requirements:** * Experience in customer service and telephone collections for products targeting individuals and legal entities. #### **Desirable requirements (advantage):** * Basic Excel skills and proficiency with the Office suite; * Skill in negotiation processes; * Persuasive argumentation and active listening; * Focus on delivering results aligned with targets. #### **Benefits:** * Transportation allowance; * Pluxee (Meal benefit); * Health insurance; * Dental insurance; * Welhub (formerly Gympass) or TotalPass — partnerships with gyms; * Pluxee Cuida e Bem Estar — psychological, nutritional, and other wellness services; * Partnerships with: Sesc, educational institutions, and leisure parks. #### **Work schedule and hours:** * Monday to Friday, 8:00 AM to 8:00 PM, with shifts from 8:00 AM to 2:00 PM and 2:00 PM to 8:00 PM. * Saturdays, 9:00 AM to 3:00 PM.