#### **About the position:** * Carry out collection, negotiation, follow-up activities, and convert broken agreements into new negotiations. #### **Main responsibilities:** * Actively engage in negotiations * Perform daily monitoring of negotiated agreements until completion. * Conduct preventive outreach via digital channels, phone calls, e\-mail, and SMS. * Convert broken agreements into new negotiations. #### **Mandatory requirements:** * Experience in customer service and telephone collections for individual and corporate clients. #### **Desired qualifications (advantageous):** * Basic Excel and proficiency with Office suite; * Ability to handle pressure and deadlines; * Skills in negotiation processes; * Strong argumentation and active listening; * Focus on delivering results based on targets. #### **Benefits:** * Transportation allowance * Pluxee (Meal or Food) R$10.00/day * Health insurance * Dental plan \- fully paid * Welhub (Gym partnerships, formerly Gympass) * Pluxee Care and Wellbeing \- psychological, nutritional, and other support services * Partnerships with: Sesc, Educational Institutions, and leisure parks. #### **Work schedule and hours:** * Mondays to Fridays from 08:00 to 20:00, with shifts from 08:00 to 14:00 and 14:00 to 20:00. * Saturdays from 09:00 to 15:00