Receptionist

Description

Job Summary: The DaVita Way means we dedicate our Minds, Hearts, and Hands to achieving our Mission, living our Values, and building a Healthy Village. Key Highlights: 1. We care for each other with the same intensity that we care for our patients 2. Build the best healthcare community the world has ever seen 3. Dedication to our mission, values, and building a Healthy Village **The DaVita Way** *The DaVita Way means we dedicate our Minds, Hearts, and Hands to achieving our Mission, living our Values, and building a Healthy Village. We care for each other with the same intensity that we care for our patients.* Interested? Join us and make a difference in your life and in the lives of our patients! Let’s build the best healthcare community the world has ever seen—together! **Responsibilities and Duties** **Reception and Patient Care** * Greet patients and visitors, providing information about dialysis procedures and appointment schedules. * Issue temporary ID badges for visitors and companions, as needed. * Schedule and reschedule dialysis and multidisciplinary team appointments in the Tasy system, according to clinic demand and capacity. * Record patient attendance and absences monthly in the Central for Regulation and Health Service Provision (CROSS). **Authorization and Billing Management** * Request Outpatient High-Complexity Procedure Authorization (APAC) for medications, completing required forms. * Manage and execute billing for the Outpatient Production Bulletin (BPA) for SUS patients via the municipal government system. * Request hemodialysis password releases from health insurance providers and enter billing guides into Tasy. **Data Updates and Registration** * Collect and maintain up-to-date patient information, including contact details and health insurance plans. * Record patient weights at the start and end of dialysis in the system. **Payment and Billing Management** * Receive payments for services rendered and manage payment records, issuing receipts and invoices when necessary. * Verify and confirm patient insurance information for billing purposes. * Send data entered in Tasy for billing via the insurer’s portal. * Receive and forward authorized documents for billing after patient visits. **Unit Operations** * Ensure unit opening and closing procedures, controlling access. * Submit laboratory test requests. * Monitor patient entry and exit times and notify the transportation team. * Coordinate with hospitals, SAMU (Mobile Emergency Care Service), and ambulance services. * Answer calls, take messages, receive visitors, and route correspondence to the responsible department. **Requirements and Qualifications** * Completed high school education or currently pursuing higher education; * Prior experience in related activities. **Additional Information** **What We Offer?** * Health Insurance Plan: To care for your well-being and that of your family. "Because health matters most." * Dental Insurance Plan: So your smile stays flawless and beautiful. * Wellhub (Gympass) Partnership: To keep your health on track. * Pharmacy Partnership: Because prevention is just as important as treatment. * SESC Partnership: Because discounts on trips and hotels are always great! * Language School Partnership: So you can shine at work—and at karaoke. * Insurance Company Partnership: Because extra security is never too much! * Transportation Allowance: To simplify your commute. * Meal Allowance: Meal Allowance: Because shopping is worth more than a thousand words. * Birthday Day Off: To celebrate your special day. * Baby Kit: Essential products to support your little one. * Christmas Kit: Because receiving small gifts is always delightful—especially at Christmas. * Assistance Program: Your mental health is our priority. * Nav Dasa App: To care for your health wherever you are. * Payroll-Deductible Loan: Financial support is always welcome! Tenure Recognition Program: We recognize the dedication of colleagues who contribute to DaVita’s growth! * **Work Location:** **Work Schedule:** **Greater Inclusion:** This position is open to people with disabilities. DaVita is a healthcare company offering high-quality dialysis services across Brazil. We launched in Brazil in 2015 and, by the following year, operated seven centers. Our continuous and dynamic growth strategy now includes over 100 centers. We operate in 17 states, serving more than 20,000 patients with a team of over 6,000 colleagues. Globally, we operate in 12 countries, caring for over 200,000 kidney patients across more than 3,000 dialysis centers. We serve both hospital-based operations and clinics for chronic patients, as well as a vascular access center. We uphold the Care Trifecta—a guiding principle driving continuous improvement in the lives of our patients, our colleagues, and our world. Our values reflect the DaVita Way and embody our daily commitment to excellence in service, integrity, teamwork, continuous improvement, personal fulfillment, and fun.