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Job Summary: Professional to provide technical support to Dentallis system users, performing incident diagnosis and resolution, and participating in implementation projects. Key Highlights: 1. Technical support for Dentallis system users 2. Diagnosis and resolution of complex incidents 3. Participation in implementation and customization projects **About MV** We are the 3rd largest IT company in Brazil. We support healthcare organizations—from management structuring to building an innovation culture. With a mission to make the healthcare sector more efficient and digital, MV has consistently contributed to the advancement of Digital Health by delivering innovative solutions that transformed the landscape of hundreds of institutions. **Our Way of Being** Shared across all our business units and regions of operation, “Our Way of Being” drives us toward a high-performance culture, achieved through employee engagement. This detailed strategy is the soul of our institution and must serve as a constant source of guidance and inspiration for all institutional decisions. **FULLY ON-SITE POSITION IN RECIFE** **What We Expect From You:** Provide technical support to Dentallis system users via phone, e-mail, chat, and remote access; Perform diagnosis, triage, and resolution of complex incidents and problems related to the system, including billing, scheduling, electronic health record, and financial modules; Execute maintenance procedures, updates, and advanced configurations within the Dentallis environment; Document solutions, procedures, and articles for the knowledge base; Escalate highly complex issues to the development team or Level III support, monitoring the entire process until resolution; Assist in training new users on system functionalities; Participate in Dentallis system implementation, migration, and customization projects; Work with organization, empathy, and clear communication, ensuring efficient and welcoming customer service. **What You’ll Find With Us:** * Ben.up; * Benefits Club; * Pharmacy discount; * Birthday day off; * Wellhub; * Health and dental insurance; * Life insurance; * Meal and/or food allowance (extended during vacations); * Certifications and training; * Corporate university; * And much more! MV is an equal opportunity employer. We believe differences make people unique. Therefore, all qualified candidates—regardless of race, color, religion, age, gender, nationality, disability, or family composition—are welcome. We want to get to know you. Join our team. \#TimeMV \#VemserMV \#Nossojeitodeser \#LI\-Onsite
