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Job Summary: This role involves functional support, process analysis, issue triage, business rule testing, user training, and report/data extraction. Key Highlights: 1. Supports healthcare organizations with innovative solutions and advancement of Digital Health 2. High-performance culture driven by employee engagement 3. Opportunity to join a team that values diversity **About MV** We are the 3rd largest IT company in Brazil. We support healthcare organizations—from management structuring to innovation culture building. With a mission to make the healthcare sector more efficient and digital, MV has consistently contributed to advancing Digital Health by delivering innovative solutions that transformed the landscape of hundreds of institutions. **Our Way of Being** Shared across all our business areas and regions of operation, "Our Way of Being" drives us toward a high-performance culture achieved through employee engagement. This detailed strategy is the soul of our institution and must serve as a permanent source of guidance and inspiration for all institutional decisions. **What is the challenge of this role?** Functional Support: Resolve user questions about "how to do" tasks within the system (e.g., how to perform prescriptions, progress notes, etc.). Process Analysis: Determine whether a reported issue is a system bug or if the user is attempting a process incorrectly per product rules. Triage and Escalation: Document complex issues for senior developers or consultants, explaining the operational impact of the failure. Business Rule Testing: Validate whether new features or fixes function correctly according to the needs of clinical departments (e.g., Medical, Nursing, Pharmacy). User Training: Create manuals, quick guides, and deliver brief training sessions so employees can use the system effectively. Report/Data Extraction: Perform simple queries to generate indicators supporting management decision-making. **What we expect from you:** Currently pursuing a bachelor’s degree in Computer Science or related fields; Ability to study and document system functionalities and business rules; Analytical capability to understand problems and propose solutions; Strong communication skills with both technical and non-technical teams; Experience with documentation tools (Confluence, Jira, etc.). **What you’ll find with us:** * Childcare Assistance; * Ben.up; * Benefits Club; * Pharmacy Discount; * Birthday Day Off; * Wellhub; * Health and Dental Insurance; * Life Insurance; * Meal/Voucher Allowance (extended during vacation); * Certifications and Training; * Corporate University; * And much more! MV is an equal opportunity employer. We believe differences make people unique. Therefore, all qualified candidates—regardless of race, color, religion, age, gender, nationality, disability, or family composition—are welcome. We want to get to know you. Join our team. **\#TimeMV \#VemserMV \#Nossojeitodeser \#LI\-Onsite
