Description
Position: RMA Support Technician
Description:
We are seeking an RMA Support Technician to join our team and provide high-quality technical support to our customers.
Responsibilities:
* Respond to and resolve technical support tickets.
* Perform diagnosis and resolution of hardware and software technical issues.
* Install and configure operating systems and applications.
* Conduct preventive and corrective maintenance on IT equipment.
* Document technical procedures and solutions for future reference.
* Inspect equipment for defects.
* Perform functional testing.
* Restore factory default settings.
* Install pre\-configured presets.
* Record status updates and assist with inventory/RMA management.
Requirements:
* Prior experience in technical support.
* Knowledge of Windows and Linux operating systems.
* Ability to diagnose and resolve hardware and software issues.
* Strong communication and interpersonal skills.
* Ability to work under pressure and meet deadlines.