Customer Success Assistant

Description

Job Summary: We are seeking a passionate and determined Customer Success Assistant to work on the front line of low-touch customer relationships in the logistics sector, ensuring a seamless journey and delivering the value of our solution. Key Highlights: 1. Work on the front line of low-touch customer relationship management in logistics. 2. Monitor portfolio health and manage last-mile sector clients. 3. Opportunity to build a career in SaaS with a focus on customer experience. **What is nstech?** The nstech platform is the world’s most comprehensive open logistics platform, building the digital future of freight transportation together with the entire logistics ecosystem. Our goal is to connect and transform the logistics supply chain by offering hundreds of integrated solutions in a single place. We believe in the power of technology to improve the world—reducing CO2 emissions, accidents, and cargo theft. We are looking for passionate and determined professionals to join us as a **Customer Success Assistant**. **We seek an enthusiastic Customer Success professional** to work on the front line of our low-touch customer relationships. This role is strategic to ensure that—even in a high-scale operation—our customers perceive the value of our solution and enjoy a seamless journey. The primary focus will be continuously monitoring portfolio health and managing logistics-sector (last-mile) clients, where agility and precision are essential. If you are analytical, communicative, and eager to build a career in a SaaS company that values customer experience (CX), this opportunity is for you. **If you’re eager to learn, transform logistics and mobility, and make a difference—this is your opportunity!** **Responsibilities and Duties** * **Portfolio Management:** Proactively monitor a customer base with emphasis on efficiency and scale; * **Temperature Mapping:** Monitor health indicators (health score) to identify early signs of risk (churn) or expansion opportunities; * **Active Listening and Feedback:** Conduct periodic outreach to understand customer pain points and gather product feedback; * **Technical Prioritization:** Serve as the bridge between customers and support/product teams, prioritizing technical requests based on impact and customer temperature; * **Cross-Departmental Interface:** Collaborate with Sales, Product, and Support teams to ensure the customer voice is heard internally; * **Strategic Escalation:** Identify and report high-complexity topics or critical risks to leadership; * **Playbook Execution:** Follow structured service workflows to ensure standardization and quality in the low-touch journey. **Requirements and Qualifications** * **Academic Preferences:** Currently pursuing a bachelor’s degree in Marketing, Business Administration, or related fields; * **Willingness to Learn:** Curious profile focused on continuous development in CS and CX areas; * **Assertive Communication:** Ability to express ideas clearly and empathetically, both verbally and in writing; * **Organization and Prioritization:** Capacity to manage multiple tasks and a large customer portfolio without compromising quality; * **Analytical Mindset:** Comfort interpreting data and metrics to guide daily actions; * **Resilience:** Ability to handle conflict situations and overcome objections from at-risk customers. **Nice-to-Haves** * Knowledge or prior experience in the **Logistics / Last Mile** sector; * Previous experience in technology companies (**SaaS**); * Basic understanding of Customer Success methodologies and retention metrics. **What We Offer** * National Health Insurance Plan * National Dental Insurance Plan * Childcare Allowance * Life Insurance * Meal/Voucher Allowance * Gympass * zenKlub * Birthday Day Off