Senior Quality Analyst

Description

Have you ever thought about joining one of the best and largest VIA companies in the Northeast? We are looking for talented individuals who want to make a difference! If you are passionate about what you do and seek a dynamic and challenging environment, this is your opportunity. **About the position:** * We are seeking a Quality Analyst. **Main responsibilities:** * Scheduling and monitoring deliveries, ensuring timeliness and efficiency in customer service. * Conducting quality surveys and analyzing customer experience to identify opportunities for continuous improvement. * Verifying and addressing all incidents before delivery completion, ensuring compliance and operational excellence. * Post-delivery follow-up, monitoring customer satisfaction and strengthening relationships and loyalty. * Responsible for managing the entire quality process in customer service and customer experience, ensuring a high standard of excellence at every stage of operations. **Mandatory requirements:** * Completed or currently pursuing a Bachelor's degree in Business Administration or related fields. **Benefits for #TIMEVIA1:** * Health insurance (Hapvida or Amil); * Dental insurance \- (Hapvida or Bradesco); * Meal allowance or food voucher \- (VR Benefits card); * Transportation allowance; * Life insurance; * Day off: time off on your birthday to celebrate as you prefer; * Partnerships with educational institutions; * Career path \- We encourage professional growth because we want to see you grow alongside us. **Work schedule and hours:** * Business hours So? Are you ready to accelerate toward great success with all your talent? Then don’t waste any time — JOIN VIA1! Minimum education level: High school (Secondary education) Desired education: * Accounting Sciences, Higher education * Health insurance (Hapvida or Amil); * Dental insurance \- (Hapvida or Bradesco); * Partnerships with educational institutions; * Transportation allowance (VT); * Career path; * Meal allowance or food voucher \- (VR Benefits card); * Life insurance; * Day off: time off on your birthday to celebrate as you prefer;