JUNIOR SUPPORT ANALYST

Description

Job Summary: Serve customers with low-complexity requests, clarifying doubts and performing corrections to prevent or fix incorrect system usage. Key Highlights: 1. Assist in identifying and documenting system errors. 2. Provide internal support to company departments regarding the system. 3. Support management and coordination of the department in achieving goals. **About MV** We are the third-largest IT company in Brazil. We support healthcare organizations—from management structuring to building an innovation culture. With a mission to make the healthcare sector more efficient and digital, MV has consistently contributed to the advancement of Digital Health by delivering innovative solutions that have transformed the landscape of hundreds of institutions. **Our Way of Being** Shared across all our business areas and all regions where we operate, “Our Way of Being” drives us toward a high-performance culture, achieved through employee engagement. This detailed strategy is the soul of our institution and must serve as a permanent source of guidance and inspiration for all institutional decisions. **100% ON-SITE IN RECIFE/PE.** **What is the challenge of this role?** Serve customers with low-complexity requests via instant messaging, email, phone, or remote connection—clarifying and resolving doubts, and performing corrections with support from a more experienced analyst—to prevent or correct incorrect system usage; Assist in identifying system errors by conducting tests and reproducing scenarios to define and detail root causes; Internally document identified system errors, describing them with maximum detail at the support level so analysts can safely assume correction responsibilities; Record clear and detailed comments on performed activities in tickets, adhering to predefined standards where applicable; Flag the need to update MV DOCS content and team-specific documents aimed at knowledge dissemination; Provide internal support to company departments for system-related clarifications; Support departmental management and coordination in meeting established goals. **What we expect from you:** Currently pursuing a Bachelor’s degree in Information Technology, Information Systems, Computer Science, or healthcare-related fields; basic knowledge of computer science and the MV system. **Not required but highly desirable:** Completed Bachelor’s degree in the fields mentioned above; Understanding of systemic workflows within your area of expertise; Solid knowledge of company products; Basic SQL knowledge. **What you’ll find with us:** * Childcare allowance; * Eyeglass allowance; * Ben.up; * Benefits club; * Pharmacy discount; * Birthday day off; * Gympass; * Health and dental plans; * Life insurance; * Meal and/or food allowance (extended during vacations); * Certifications and training; * Corporate university; * And much more! MV is an equal opportunity employer. We believe differences make people unique. Therefore, all qualified candidates—regardless of race, color, religion, age, gender, nationality, disability, or family composition—are welcome. We’d love to meet you. Join our team. **\#TimeMV \#VemserMV \#Nossojeitodeser \#LI\-Onsite**