Job Summary: A customer service and support professional for accommodation reservations, focused on agility, attention to detail, and problem resolution, interacting with internal teams. Key Highlights: 1. Customer service and support during the hotel reservation process. 2. Agile and efficient execution of accommodation reservations. 3. Interaction with sales, front desk, and billing teams. Position Title: Reservation Assistant Key Responsibilities: \- Customer service and support during the accommodation reservation process, including rate calculation and room availability. \- Agile and efficient execution of accommodation reservations, with attention to detail and customers' needs. \- Monitoring and updating reservation statuses, including modifications, cancellations, and no-shows. \- Interaction with sales, front desk, and billing teams to ensure service quality. \- Generation of reservation reports and controls as required by management. \- Assistance in resolving any customer issues or questions related to reservations. Required Qualifications: \- Completed high school education. \- Prior customer service experience, preferably in hospitality or tourism. \- Knowledge of hotel reservation and rate management systems. \- Communication skills, empathy, and problem-solving abilities. \- Strong organizational skills, agility, and attention to detail. \- Proficiency in office tools (Word, Excel, etc.). Preferred Qualifications: \- Experience with hotel property management systems (PMS). \- Knowledge of English and/or other languages. \- Certifications or courses in hospitality and service areas. Additional Information: \- Work schedule: Flexible rotating shift, starting at 07:20\. ### **Employment Type:** CLT ### **Required Knowledge and Skills:** null ### **Benefits:** N/A ### **Department:** Operations
João Silva
Indeed · HR
João Silva
Indeed · HR
